Refunds & Returns Policy
At OhMyMints.com, we strive to provide you with the best products and customer service. We understand that sometimes you may need to return or exchange a purchase. Below is our Returns Policy outlining the guidelines for returns and refunds:
1. Refunds for Unopened Merchandise Only: We accept refunds only for unopened merchandise. If the product’s original packaging is still sealed and the item has not been used, you may be eligible for a refund. Please note that opened or used items are not eligible for a refund.
2. Timeframe for Returns: You have 30 days from the date of delivery to initiate a return. After this period, we will not be able to process a refund or exchange.
3. Process for Initiating a Return: To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within 30 days of delivery.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return shipping label if applicable.
4. Condition of the Merchandise: Returned merchandise must be in its original, unopened condition, with all seals and packaging intact. We reserve the right to refuse a refund if the product has been opened, used, damaged, or is not in its original condition.
5. Return Shipping Costs: If the return is due to our error (e.g., wrong item shipped, damaged during transit), we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason not caused by OhMyMints.com, the customer will be responsible for the return shipping costs.
6. Refund Process: Once we receive and inspect the returned merchandise, we will process your refund. Please allow up to 10 business days for the refund to be credited back to the original payment method.
7. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please initiate a return as described above and place a new order for the desired item.
8. Non-Refundable Items: The following items are non-refundable:
- Perishable goods, such as food items.
- Personal care items, for hygiene reasons.
9. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with a description and a photo of the issue. We will work with you to provide a suitable solution.
10. Cancellations: Once an order has been placed, it cannot be canceled. Please review your order carefully before completing the purchase.
11. Changes to Returns Policy: OhMyMints.com reserves the right to amend this Returns Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.
If you have any questions or need further assistance regarding our Returns Policy, please don’t hesitate to reach out to our customer support team at [email protected].
Thank you for shopping at OhMyMints.com. We appreciate your business and look forward to serving you again soon!